Frequently Asked Questions

Everything you need to know about your Bigme experience.

What is the standard shipping time for international orders?

Most international orders are processed within 1-2 business days and typically arrive within 7-15 business days depending on your location and selected shipping method.

Do Bigme products come with a manufacturer warranty?

Yes, all Bigme devices include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal usage conditions.

What is your return policy for electronics?

We offer a 30-day return policy. Items must be in their original packaging, include all accessories, and be in like-new condition to qualify for a full refund.

How can I track my order status?

Once your order ships, you will receive an email containing a tracking number and a link to our global tracking portal to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are software updates included for Bigme E-Ink devices?

Absolutely. We regularly release Over-The-Air (OTA) updates to improve system stability, introduce new features, and enhance the user interface of our devices.